Effective Date: 11/16/2025
At PatriotChems, we are committed to providing high-quality research materials and accurate order fulfillment. Please read this policy carefully before placing your order.
Overview
Due to the specialized nature of the products we offer, refunds and replacements are limited to specific circumstances outlined below.
Important Notice:
All products sold by PatriotChems are intended strictly for laboratory research purposes only and are NOT for human or veterinary consumption.
Eligible Refund & Replacement Situations
We will consider a refund or replacement only in the following circumstances:
- You received the wrong item
- Your product arrived damaged or defective
- There was an order fulfillment error on our part
To be eligible, you must contact us within 72 hours of delivery at support@patriotchems.com with:
- Your full name
- Order number
- Photos of the product
- Photo of the shipping label and packaging
PatriotChems reserves the right to approve or deny any request at its sole discretion. Approved refunds will be processed to the original payment method within 5–10 business days.
Non-Eligible Situations
We do not offer refunds or replacements for:
- Change of mind or buyer’s remorse
- Incorrect address entered at checkout
- Orders marked as delivered by the carrier
- Products that have been opened, used, or tampered with
- Claims made more than 72 hours after delivery
- Dissatisfaction with research results
Chargeback & Dispute Policy
Before initiating any chargeback or payment dispute with your bank or payment provider, you agree to contact PatriotChems at support@patriotchems.com to allow us the opportunity to resolve the issue directly.
Chargebacks filed without prior contact will be disputed by PatriotChems with full transaction documentation submitted to the payment processor. PatriotChems will provide all relevant order documentation including shipment confirmation, delivery tracking, and customer communication records.
Lost or Stolen Packages
If your tracking shows delivered but you have not received your package:
- Check with neighbors, front desk, or building mailroom
- Contact your local post office
- Wait 2 business days as carriers sometimes scan early
If your package is confirmed lost after investigation, contact us at support@patriotchems.com and we will work with the carrier to resolve the claim. PatriotChems is not responsible for packages lost or stolen after confirmed delivery.
Return Shipping
If a return is authorized by PatriotChems, the customer is responsible for return shipping costs unless the return is due to our error. We strongly recommend using a trackable shipping service. PatriotChems is not responsible for lost returns.
Unauthorized returns will not be accepted.
All authorized returns must be sent to:
PatriotChems Returns Department
1400 Graham Dr, STE B 140
Tomball, TX 77375
United States
Contact
For all refund, return, or order inquiries:
Email: support@patriotchems.com Phone: (832) 736-7426 Hours: Monday–Friday, 9AM–5PM CST