Common Questions
Payment / Shipping
- We ship within the United States and to Canada. Orders outside these regions are handled case by case — contact support before ordering. International orders are crypto payment only, shipped at the buyer’s risk, with shipping quoted separately.
What payment methods do you accept?
- Credit / Debit Card — Visa, Discover, and American Express. A 3.95% processing fee applies.
- Cryptocurrency — via NOWPayments (Bitcoin, Ethereum, USDT, and more). 10% off crypto orders shipping within the US.
- Instant Bank Payment (ACH) — securely via Link Money.
- Zelle — instant bank-to-bank transfer. 5% off Zelle orders. Details provided at checkout.
- Pay by Invoice — Pay Link emailed with additional payment methods.
Orders shipping outside the United States are cryptocurrency only. Discounts and free shipping promotions apply to US orders.
All payments must clear before your order ships. We reserve the right to refuse any transaction at our sole discretion.
All prices on our website are shown in USD.
Orders placed and payments processed before 12 PM CT (Monday–Friday) ship the same business day from our Texas facility. Weekends and holidays are excluded. Most US orders arrive within 2–5 business days. If an item is out of stock, we’ll notify you by email with an updated ship date. Please note that once an order leaves our facility, we cannot guarantee exact delivery times. Tracking information may take a couple of days to update.
Yes — free shipping is available on all US orders over $100.
Start by checking with neighbors, a front desk, mailroom, doorman, or any colleagues who may have accepted it on your behalf. Couriers occasionally leave packages at the wrong address, so it’s also worth contacting your local post office. We recommend waiting a day or two — packages that scan as delivered often turn up quickly. If yours never arrives, contact us and we’ll investigate from our end.
Yes. Please reach out to us with photographic evidence of the damage and we’ll arrange either a refund or a replacement shipment.
Most deliveries do not require a signature. However, this may vary depending on the shipping carrier and the method selected at checkout.
We currently ship via USPS, UPS, FedEX
Yes, we ship to P.O. boxes.
Unfortunately, we do not offer overnight shipping at this time.
Yes, we ship to APO/FPO addresses. Please ensure your address is entered in the correct military format when placing your order.
What does international shipping cost?
$39.99 flat via UPS Standard with tracking.
How do I pay?
Cryptocurrency only. We cannot process cards, ACH, or Zelle on orders shipping outside the US.
Will I owe anything on delivery?
Possibly. Carriers bill brokerage fees to the recipient on imports, typically $20–40. Duties and taxes may also be assessed. These are set by the carrier and your country’s customs authority and are separate from what you pay us.
What happens if customs seizes my order?
We will reship it once at no charge. Beyond that we cannot cover it, and we do not issue refunds for customs action. Import legality in your jurisdiction is your responsibility.
Do free shipping promotions apply?
No. Free shipping applies to US orders only.
Will you mark the package as a gift or lower the declared value?
No. All shipments are declared accurately as research chemicals at actual value. We cannot accommodate requests otherwise.
Common Questions
Orders / Product
Yes. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photographic evidence and we’ll make it right with a refund or replacement. Due to the nature of our products, we do not accept returns on opened or used items.
If you didn’t receive a confirmation email, first check your spam or junk folder — our emails occasionally get filtered. If it’s not there, it’s possible the email address entered at checkout contained a typo. Contact us with your name and order details and we’ll look it up and resend your confirmation.
We process orders quickly, so modifications and cancellations must be requested as soon as possible after placing your order. If your order has already been picked, packed, or shipped, we may not be able to make changes. Contact us immediately and we’ll do our best to help.
You will receive an email with tracking details when your order has been processed and shipped.
We apologize for the mix-up. Please contact us right away with your order number and a photo of what you received. We’ll arrange for the correct items to be sent to you promptly.
Please check your spam or junk folder first. If you still can’t find it, reach out to us with your name and the email address used at checkout and we’ll verify your order and resend the confirmation.
All of our products are sourced from reputable manufacturers and undergo quality screening before being made available for sale. We are committed to offering products that meet high standards of purity and consistency.
Yes. We provide third-party certificates of analysis (COAs) for our products, which verify purity and composition. These are available on the individual product pages or upon request.
No. All products sold on PatriotChems are intended strictly for research purposes only. They are not intended for human or veterinary use, consumption, or any in-vivo application.
Yes, exposure to excessive heat, direct sunlight, or freezing temperatures can degrade product quality. We recommend storing all products in a cool, dry place away from direct light. Please refer to the storage instructions included with your order or listed on the product page.
A complimentary 1mL graduated measuring tool is included with every solution order. Additional measuring tools are available for $0.99 each.
Store your product in a cool, dry location away from direct sunlight, heat, and humidity. Keep containers tightly sealed when not in use. Some products may require refrigeration — check the individual product page or included documentation for specific storage guidance.