Privacy Policy
Effective Date: 11/16/2025
At PatriotChems, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit patriotchems.com and place an order with us. Please read this policy carefully.
1. Information We Collect
We collect the following types of information when you visit our site or place an order:
Personal Information:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely through our payment providers — we do not store card data)
- Age confirmation
Automatically Collected Information:
- IP address
- Browser type and version
- Pages visited and time spent on site
- Referring URL
- Device type
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping notifications
- Respond to customer service inquiries
- Verify age eligibility (21+) as required by our Terms & Conditions
- Improve our website and customer experience
- Comply with legal obligations
- Prevent fraud and unauthorized transactions
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Payment Processing
All payment transactions are processed through secure third-party payment processors. PatriotChems does not store, collect, or have access to your full payment card details. All payment data is encrypted and handled in accordance with PCI DSS compliance standards.
Our current payment processors include:
- NOWPayments (Cryptocurrency)
- ACH / eCheck via 2Accept (coming soon)
Each processor has their own privacy policy governing the handling of your payment data.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your cart contents
- Analyze site traffic and usage
- Improve site functionality
You may disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our site.
5. Third Party Services
We may share your information with trusted third parties solely for the purpose of operating our business and fulfilling your orders, including:
- Shipping carriers (USPS, UPS)
- Payment processors
- Email service providers
- Analytics platforms (such as Google Analytics)
These third parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 3 years.
7. Data Security
We implement industry-standard security measures to protect your personal information including SSL encryption, secure servers, and restricted access to customer data. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information subject to legal retention requirements
- Opt out of marketing communications at any time by clicking unsubscribe in any email we send
To exercise any of these rights, contact us at support@patriotchems.com.
9. Children’s Privacy
PatriotChems does not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from someone under 21, we will delete that information immediately and cancel any associated orders.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a CCPA request contact us at support@patriotchems.com.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes acceptance of the revised policy.
12. Contact Us
For questions or concerns regarding this Privacy Policy:
PatriotChems 1400 Graham Dr, STE B 140 Tomball, TX 77375 Email: support@patriotchems.com Phone: (832) 736-7426 Hours: Monday–Friday, 9AM–5PM CST